Shipping & Delivery:

Upon receiving your order, we will confirm the shipment within 24 hours. Our products are stocked in both our US warehouse and overseas locations, ensuring a wide selection for our customers. We strive to provide efficient shipping services to ensure your order reaches you in a timely manner.

Standard Shipping times for our products are as follows:

  • US and Overseas Products: For items stocked in our US warehouse as well as those sourced from overseas, you can expect delivery within 2 to 7 business days* from the date of purchase. We work diligently to process and dispatch your order as quickly as possible, ensuring it reaches your doorstep in a timely manner.
  • Overseas Products: For items sourced exclusively from overseas locations, the estimated delivery time is typically between 5 to 10 business days*. Although these products require international shipping, we still strive to deliver them within a reasonable timeframe, ensuring you receive your order as efficiently as possible.

    Please note that the shipping times mentioned above are estimates and may vary based on factors such as product availability, shipping carrier, customs procedures, and your location. We make every effort to provide accurate delivery estimates and keep you informed about the progress of your order.

     

    Shipping Cost

    Regarding shipping charges, our pricing is based on the total weight of your order. The following rates apply:

    • Up to 0.6 lb:   $3.99 shipping fee
    • Above 0.6 lb: $5.99 shipping fee
    • Above 1 lb:    $9.99 shipping fee
    • Above 5 lb:    $14.99 shipping fee

    Please note that if our website is running any promotional activities offering free shipping, eligibility for free shipping will be determined based on the terms and conditions of the specific promotion.

    We understand that prompt and affordable shipping is important to our customers, and we aim to provide a seamless shopping experience from the moment you place your order until it arrives at your door.

    *Business days refer to weekdays (Monday to Friday) and exclude weekends and public holidays.

     

     

    Refund policy

    At Choozigo, your satisfaction is our top priority. We want your shopping experience to be nothing short of exceptional. Please take a moment to familiarize yourself with our return policy, and we'll do everything we can to ensure a seamless return process.


    1. Eligibility for Returns:
    • We accept returns of unworn clothing items with original tags and clear garment packaging with SKU label.
    • Please Note: For sanitary reasons, All swimwear, bodysuits, intimates, jewelry, face masks, and beauty products are final sale and non-refundable.
    • While we are unable to process exchanges at this time, we are more than happy to assist you with a return and help you find an alternative.

    2. Contact Us for a Smooth Refund:
    • Before initiating a refund, we kindly ask that you reach out to our dedicated customer service team at services@choozigo.com.
    • Our friendly representatives will be delighted to assist you and guide you through the return process
    • In some cases, we may request a few photos or additional details via email to ensure we address your concerns promptly and accurately.

    3. Return Request and Timeline:
    • To initiate a return, please contact us at services@choozigo.com within 7 days of receiving all items in your order.
    • The countdown for the return window starts from the day tracking shows "delivered" status, ensuring you have ample time to evaluate your purchase.
    • If your order was delivered in multiple packages, rest assured that the return window begins from the final package delivery.

    4. Qualifying for a Full Refund:
    • To be eligible for a full refund, please ship the returned items back to us within 7 days of submitting the return request.
    • We kindly ask that the returned packages meet the aforementioned criteria to ensure a smooth refund process.
    • In rare instances where the criteria are not met, we may need to apply a 20% restocking fee or decline the return entirely. However, our team will work closely with you to find a satisfactory solution.

    5. Shipping and Handling Charges:
    • We understand that shipping and handling charges can add up. Unfortunately, these charges are non-refundable, unless the return is due to a shipping error on our part or a damaged item.
    • Rest assured, we are committed to resolving any issues arising from our end and will cover the return shipping costs in such cases.

    6. Return Process and Processing Time:
    • Once we receive your returned package, we kindly ask for your patience while we process the return. Please allow us 5-7 business days to complete the necessary checks and paperwork.
    • As soon as we've processed your return, we'll send you a confirmation email to update you on the status and any further steps.

    We genuinely appreciate your trust in Choozigo, and we're here to make your shopping experience delightful. If you have any questions or need assistance, please don't hesitate to contact our friendly customer service team. We're always ready to help!